Phases of Decision-Making Process, Decision-Making: The Intelligence Phase, Decision Making: The Design Phase, Decision Making: The Choice Phase, Decision Making: Implementation Phase, How decisions are supported, Personality types, gender, human cognition, and decision styles; The Decision –Makers.
An Overview: DSS Configuration, What is DSS? Characteristics and Capabilities of DSS, Components of DSS, The Data Management Subsystem, The Model Management Subsystem, The User Interface Subsystem, The Knowledge-Based Management Subsystem, The User, DSS Hardware, DSS Classification.
Introduction to DSS development, The Traditional System Development Life cycle, Alternate Development Methodologies, Prototyping: The DSS Development Methodology, DSS Technology Levels and Tools, DSS Development Platforms, DSS Development Tool Selection, Team-Developed DSS, End User-Developed DSS, Putting the System Together.
Group Decision Making, Communication and Collaboration, Communication Support, Collaboration Support: Computer- Supported Cooperative work, Group Support Systems, Group Support Systems Technologies, Group Systems Meeting Room and Online, The GSS Meeting Process, Distance Learning, Creativity and Idea Generation.
Concepts and definitions, Evolution of Executive and Enterprise Information Systems, Executive’s roles and information needs, Characteristics and capabilities of Executive Support Systems, Comparing and integrating EIS and DSS, Supply and Value Chains and Decision Support, Supply Chain problems and solutions, MRP, ERP / ERM, SCM, CRM, PLM, BPM, and BAM.
Introduction, Organizational learning and Transformation, Knowledge management initiatives, Approaches to Knowledge management, IT in Knowledge management, Knowledge management systems implications, Role of people in Knowledge management, Ensuring success of Knowledge management.
System Integration: An Overview, Models of MSS integration, Intelligent DSS, Intelligent modeling and model management, Integration with the Web, Enterprise systems, and Knowledge Management, The impact of MSS: An Overview, MSS impacts on organizations, Impact on individuals, Decision-Making and the Manager’s job, Issues of legality, privacy, and ethics, Intelligent Systems and employment levels, Internet communities, Other societal impacts and the Digital Divide, The future of Management-Support Systems.