Changing Environment and its impact on Business - The IT/IS and itsinfluence - The Organisation: Structure, Managers and activities - Data, information and its attributes - The levelof people and their information needs - Types of Decisions and information - Information System,categorisation of information on the basis of nature and characteristics.
Transaction Processing System (TPS) - Office Automation System (OAS) -Management Information System (MIS) - Decision Support System (DSS) and Group Decision Support System(GDSS) - Expert System (ES) - Executive Support System (EIS or ESS).
Computer System – Introduction - Generationof Computers - Classification of Computers - Input and output devices - Software – System s/w and Applications/w - O/S – Functions and Features.Communication, Media, Modems & Channels - LAN, MAN & WAN - Network Topologies, Internet, Intranetand Extranet. Wireless technologies like Wi-Fi, Bluetooth and Wi-Max.
Need for System Analysis - Stages in System Analysis -Structured SAD and tools like DFD, Context Diagram Decision Table and Structured Diagram. SystemDevelopment Models: Water Flow, Prototype, Spiral, RAD – Roles and responsibilities of System Analyst,Database Administrator and Database Designer.
Information systems for Accounting, Finance, Production andManufacturing, Marketing and HRM functions - IS in hospital, hotel, bank industry.
Enterprise Resources Planning (ERP): Features, selection criteria, merits, issues andchallenges in Implementation - Supply Chain Management (SCM): Features, Modules in SCM - CustomerRelationship Management (CRM): Phases.Knowledge Management and e-governance
Nature of IT decision - Strategic decision - Configuration design and evaluationInformation technology implementation plan.
Security and ethical challenges: Ethical responsibilities of Business Professionals – Business, technology.Computer crime – Hacking, cyber theft, unauthorized use at work. Piracy – software and intellectual property.Privacy – Issues and the Internet Privacy.Challenges – working condition, individuals. Health and Social Issues, Ergonomics and cyber terrorism.